ShipTrackIQ sits above Australia Post, StarTrack, Aramex, CouriersPlease, Sendle and TNT — reconciling every scan into one authoritative status, predicting delays before customers notice, and cutting “Where is my order?” tickets at the source.
14-day free trial · No credit card required
The problem
Tracking failures are an information-integrity problem. Each layer breaks in its own way — and every break becomes a support ticket, a refund or a lost customer.
Carrier layer
Australia Post alone processed a record 2.2 billion items in FY25 — and 4,300+ complaints reached the Postal Industry Ombudsman.
Platform layer
Aggregators are built for booking labels, not for telling you which of today’s 400 shipments are quietly going wrong.
Integration layer
When three systems disagree, your support team guesses — and your customer hears the guess.
Features
Carrier-agnostic observability for your entire delivery operation — no labels, no booking, no rip-and-replace.
Every delayed, stuck or at-risk shipment surfaced in one queue, prioritised by severity — so your team works the exceptions, not the spreadsheet.
Every shipment is scored against expected transit profiles for its carrier, service and lane. Know it’s late before the customer does.
See exactly how many “Where is my order?” contacts you’re generating, what they cost, and what proactive tracking is saving you — contacts × cost × reduction.
Continuous status-mapping validation catches mis-mapped, missing and contradictory carrier events before they corrupt your customer-facing status.
Webhook delivery monitored end to end, with alerting on silent failures and automatic retries — no more discovering a dead integration a week later.
Carrier, aggregator and storefront events reconciled into one authoritative status per shipment. One truth, everywhere.
Proactive email and SMS updates plus a branded tracking page on your domain — your customers stay informed without ever contacting support.
Connect a carrier in minutes and watch your first exception queue build itself.
Start free trialHow it works
Plug in Australia Post, StarTrack, Aramex, CouriersPlease, Sendle, TNT — plus aggregators like Shippit and Starshipit and your storefront. No rip-and-replace; we sit above what you already use.
ShipTrackIQ normalises every event, reconciles the three versions of the truth into one authoritative status, and scores every shipment against its expected transit profile.
Your team works a prioritised exception queue while customers receive proactive, branded updates — WISMO tickets fall before they’re ever created.
Case studies
Fashion · Sydney
“We went from refreshing six carrier portals every morning to one exception queue. Our support inbox finally went quiet — and we knew about problems before our customers did.”
Consumer electronics · Melbourne
“Safe Drop disputes used to be our word against the carrier’s. Now we resolve them with a timestamped evidence trail in minutes, and stuck shipments get fixed days earlier.”
Homewares · Brisbane
“I’m a one-person operation. The branded notifications do the job of a support agent I could never afford — customers feel looked after, and they come back.”
Pricing
All prices in AUD, billed monthly. No lock-in contracts.
For stores getting on top of tracking for the first time.
$79AUD / month
For growing teams who want to get ahead of delays.
$249AUD / month
For high-volume operations that need one source of truth.
$599AUD / month
For enterprise retailers and 3PLs with bespoke needs.
Customtalk to us
Every plan starts with a 14-day free trial — no credit card required.
FAQ
ShipTrackIQ is a complement, not a replacement. Shipping aggregators are built for booking and labels — we don’t do either. We sit above your carriers and aggregators as an intelligence and observability layer: reconciling their data, scoring every shipment for delay risk, surfacing exceptions and measuring your WISMO cost. Most of our customers run ShipTrackIQ alongside Shippit or Starshipit.
Australia Post, StarTrack, Aramex, CouriersPlease, Sendle and TNT out of the box, plus aggregators including Shippit and Starshipit. Because we’re carrier-agnostic, adding a new carrier doesn’t change anything downstream — your dashboards, notifications and tracking page keep working. Need a carrier we don’t list? Custom integrations are available on Enterprise.
We build expected transit profiles for every carrier, service level and lane (origin–destination pair) from observed delivery performance. Every active shipment is continuously compared against its profile: when scans go missing, arrive out of order or fall behind the expected timeline, the shipment’s risk score rises and it surfaces in your exception queue — typically days before a customer would notice.
It quantifies the problem and the payoff: how many “Where is my order?” contacts your shipments generate, which carriers, lanes and failure types drive them, and what they cost using your own per-contact figure (the industry range is $5–$22). The built-in ROI model — contacts × cost × reduction — shows what proactive tracking is saving you month on month.
Most merchants connect their carriers and storefront in under an hour using API keys — no code and no rip-and-replace. Historical shipments backfill automatically, and you’ll see your first exception queue and WISMO baseline the same day. A guided onboarding session is included on Growth and above.
All data is hosted in Australia. Tenant data is isolated with row-level security (RLS), encrypted in transit and at rest, with role-based access controls and full audit logging. Enterprise plans add SSO/SAML and support for your security and procurement review.
Only your brand. Customers get a branded tracking page on your domain and proactive email and SMS notifications in your voice — fewer “Where is my order?” tickets and a delivery experience that feels like yours, not the carrier’s.
Every plan starts with a 14-day free trial — no credit card required. Plans are billed monthly with no lock-in contracts: upgrade, downgrade or cancel from your account at any time, and your data export is always available.
Connect your carriers today and see your first exception queue — and your WISMO baseline — before the next delivery run goes out.
14-day free trial · No credit card · Cancel any time